Nice job! Essential Tips For Saying “Thank You” to a Company

If you’re a repeat customer – and who isn’t? – then a well-written “thank you” note is more than the polite thing to do when you like a product. It can also be a means to preferential service the next time you visit.

Why? Because your missive could end up in an employee’s personnel file, or your own file if you’re a very frequent customer. Other employees could see the note, and based on what you’ve written, you could have a very different, and probably better, service experience.

I won’t argue the details, like whether you should write it by hand or not, because at the end of the day, a thank-you note is a thank-you note.

But suffice it to say that if you have a good experience, you should consider doing something about it.

There’s another reason why you should recognize a job well done, beyond the likelihood that you’ll be recognized for it. And that is that almost no one does it, and when they do it, they don’t do it well. People love to complain. But praise is rare, sadly.

So how do you do it?
1. Send it to the employee; copy the boss

If someone delivered great service, send the thank-you directly to that person with a copy to the boss – not the other way around.

Think about it. Who are you saying “thank you” to? The supervisor? But that person didn’t deliver the superior customer service. Still, it’s important that the boss know you’re recognizing the employee.
2. Choose your medium carefully

An email letter can convey your gratitude quickly, but a hand-written letter signed by you can appear more personal.

If you’re dealing with a big business, go the email route. For smaller companies, where a letter like yours can be pinned to the bulletin board in the break room and read by everyone, go for the personal touch.

If the company is hip to social media, you might try an online video. Here’s an example from a woman who liked the service she got at a Toyota dealership.
3. Keep it tight

No one has the time to read a two-page letter about great service. But two paragraphs? Absolutely.

You should be able to say everything in less than 300 words, including the following points: who you are, what you mean to the company (in terms of annual business), what happened, how a specific employee fixed the problem, and how it makes you feel about the company in general. If the letter is good enough, it will end up on the company’s site, like these customer testimonials from an online fur store.
4. Be as specific as possible.

An effective thank-you letter is precise – what, exactly, did the employee do that compelled you to write the letter? It wasn’t just her delightful smile and attentive nature that made you put pen to paper, was it? That kind of exactness may not mean anything to you, but it means everything to the employees, because they’ll be rewarded for their behavior. And you, in turn, could become everyone’s favorite customer.

Saying “thank you” may be more important than complaining about a product. Not because you’ll be treated better – although you could – and not because it could help the employee (it could, too). Do it because encouraging good service will reinforce the behavior company-wide, which could lead to a better customer experience for everyone.

30-day career boost for job seekers

An exciting new programme to unlock the potential of job seekers has been launched in Galway. Potential participants taking part in this 30-day career boost project, which starts on November 8, will enjoy taking part in a parachute jump, climbing Croagh Patrick, and visiting an active Dáil Éireann session. There will be kayaking, mountain trailing, bio energy sessions, charity events, brainstorming talks in addition to a variety of problem-solving activities and sample interview preparations - all complemented by appropriate and extremely beneficial career tips throughout the 30 days.

Eric Elwood commented that he is delighted to support this community project by saying “It is great to support this initiative which will be invaluable to job seekers, it’s a great idea.” Joe Connolly added his voice. “I am seriously impressed with the idea of affording people the opportunity to participate in a range of initiatives, a brilliant idea which will be extremely workable.”

Former Cllr Mary Leahy's involvement came about because of its practical advantages which will connect people to their objectives in a meaningful and spirited way. Galway footballer Diarmaid Blake added, 'this is a super project which sounds like a lot of fun, shows great initiative which will be seriously productive for job seekers."

The brains behind this unique initiative is part-time GMIT lecturer Seán Connaughton, who explains that everything we need to lead a successful and fulfilling life is available to us within our own community.

“We need to talk other people's currency and become more aware of how our skills and attributes will benefit potential employers. The one obstacle in life for most of us is having a lack of confidence. Confidence really starts with building on our self-worth, which allows us to have a broad range of skills, interests and motivation.

“The project is designed to expand people's skillset in an encouraging and productive way. Each activity is designed to facilitate a continuity of achievements. The only real way to achieve our potential is to set realistic challenges, throw in some fun and the results will speak for themselves,” explained Mr Connaughton who has achieved his commitment to run a series of interactive programmes to highlight the need of vulnerable children in Zambia, throughout 2010, after a recent trip to Africa. He explained, “It’s all about getting people involved and encouraged to achieve their goals and ambitions as well as being resourceful in their quest to land that all-important job.”

“This 30-day career boost project will significantly increase people's job ambitions. The project will prove to the participants that they can easily gain or regain their confidence through accomplishment, and by being part of something special,” he adds. “We're looking for people who want to achieve their potential and who will actively engage in the programme. It’s the first of its kind in Ireland with the detail behind the project designed to greatly benefit and support each participant.

”The goodwill in the community is very evident with the uptake on making all the events possible. It's really down to the humanity of people who believe in supporting the community in practical, memorable and beneficial ways. No body said no which is a huge positive message in itself.

“All the contributors to the 30-day programme are giving their time and resources on a voluntary basis. The activities involved will lead people to excel and broaden their choices, and exercise their influencing skills as well as encouraging them to be motivated through hope and encouragement. It is designed to instill confidence, get participants thinking and show them that action builds confidence, leading to positive opportunities of securing job fulfillment.” More importantly, it will show them how to use their skills and time wisely and effectively.

21 Ways to Avoid Job Interview Anxiety

1. Visit the interview website the day before your interview, so you don’t get lost looking for it right before you're supposed to arrive.

2. Arrive at the site 10 or 15 minutes early. Take time to gather yourself, visit the restroom, and sneak one last peek in the mirror to make sure there’s no spinach in your teeth.

3. Thoroughly research the company and the position you’re seeking within it. This is huge. Read newspapers, magazines, and blogs. Talk with industry insiders. Study the employer’s site. The more you know, the better prepared you’ll be.

4. When the interview is arranged, try to find out who you’ll be talking to. The project manager? An HR manager? If you know who you’ll be meeting with, you can better prepare for that conversation. But be flexible. This could change at the last minute.

5. Make sure what you preparation to wear is clean, in good condition, fits you properly, and suits the environment where you seek to work. The classic tip is to visit the workplace, check out how people there dress, and wear something a little nicer.

6. Get enough sleep the night before. If you can’t really sleep, then at least get some rest.

7. Exercise that morning. Feeling better physically translates to feeling better mentally, and exercise helps project power.

8. Eat breakfast that morning. You’ll need the fuel; besides, you don’t want your stomach growling mid-interview. Go simple on the caffeine.

9. Make a list of questions to ask the interviewer, and bring them with you. That way you won’t draw a blank when asked if you have any questions.

10. Identify your strengths. Practice talking about them. Knowing your worth can create you feel more confident.

11. Identify your weaknesses. Practice ways of talking about them that are honest, yet also put you in the best possible light.

12. Practice talking about why and how you left your last job. The tone you use is important here. Try to keep it positive.

13. Here’s a biggie: Practice talking about what you, specifically, can offer this employer. You do this by relating your strengths to what you know about the company’s needs.

14. During the interview, focus on your interviewer. Listen carefully. Take notes. Ask questions. Putting your attention on someone other than yourself is a time-tested way to “forget” anxiety.

15. Breathe from your diaphragm. Long, deep breaths, before and during the interview, will steady you.

16. Think of this meeting not as an interrogation, or even as an interview, but as a conversation. You are two people working toward the same goal—filling a need.

17. Remember that you’re allowed to think before answering. It’s okay to pause for a few seconds before speaking. You can even say, “That’s a very interesting question. Let me think about that.”

18. Have your references ready, a typed list that you can hand over. Make sure your references know in advance that the potential employer might contact them.

19. Bring a notebook, two pens, extra resumes, business cards (if you have them), and your calendar (in case they want to schedule another interview!).

20. Have a cell phone with you, just in case something unexpected happens that causes you to be late. Traffic does not count as unexpected, so give yourself extra time to travel to the interview site. Don’t forget to turn off your phone during the actual interview.

21. Don’t schedule anything immediately after the interview. If it goes long, you don’t want to have to rush out.

Tips for finding a seasonal job

If you're thinking about picking up a seasonal job to get extra cash during the holidays, the time to start looking is now, says Lydia Hekman, media and public relations manager for the Better Business Bureau in Austin. Although Hekman expects more jobs to be available this year than there were last year, "it's still going to be truly competitive," she says. Here are Hekman's tips for finding the position that's the correct fit for you.

Start your search for a seasonal job at the places you shop. "Because then you're going to be known with what the products are and what the company is about," Hekman says. "And you're going to know that the company is trustworthy."

Any employee discounts you get will be particularly beneficial if the store is somewhere you would have shopped anyway, she says.

Sell your knowledge. Because most holiday jobs are going to be related to customer service, that's the area you should highlight to employers, Hekman says. "We recommend really tailoring your resume to that," she says. Even if you haven't had a job that's purely customer service, you probably have had positions where you've gotten relevant skills.

Beware of scams. Con artists aim people looking for jobs because they know they're vulnerable and will do what it takes to get hired, Hekman says. Though it's normal to be asked to present your name, address and phone number, be suspicious of requests for your Social Security number or banking information if you haven't met with someone from the company in person, Hekman says. Another sign of trouble is if an employer asks for upfront charge, such as paying for a background check, Hekman says. Finally, beware of unsolicited e-mails with job opportunities, even if you recognize the name of the company, Hekman says. Verify the job listing at the company's Web site or with a telephone call before you move forward.

If you'd rather work at home to gain additional income during the holidays, thoroughly research any company before you sign on, Hekman says. Look for information about the company online, including any reviews from customers. "Some of these work-at-home companies don't really have a physical address, and that's a big red flag," she says.

Cut your losses. If you run into major troubles in your seasonal job, like not getting paid as promised, get out of there, Hekman says. Don't risk working more without compensation. Report the company to the Better Business Bureau, she adds, which can then help you find the right agency for dealing with the trouble.

Tips for success in getting new job

How can you land a job if you are downsized?

With unemployment hovering near double digits for months, it's a question several people in Greater Memphis are facing right now.

Most companies, given the uncertainty in the economy, still are reluctant to add permanent workers. But for some job seekers, it's still possible to find fine full-time work.

Getting job, though, takes effort -- and there are specific strategies essential for an effective job search.

Candice O'Brien, a senior recruiter for FedEx Services, offers these pointers:

Prepare a solid resume. "Your resume should include detailed information on your skill and skill set in addition to your accomplishments and accolades," O'Brien said.

Use social networking sites. "Many employers reference social networking sites such as LinkedIn.com and Jobster.com when conducting candidate searches," she said.

Focus your search. "Start with a targeted list of employers," O'Brien said. "What are the top 10 companies that you would like to work for? Maintain track of your job search efforts."

Network, network, network. "Consider joining niche networking organizations related to your field of expertise. Consider making a 'career transition' business card that you can distribute throughout your network."

A number of people in Greater Memphis have followed these tips, and landed work.

Here are their stories.

Angelette Ghadelene

Angelette Ghadelene of Memphis worked for GTx Inc. as quality manager before she was downsized in December 2009.

She received a severance package and began an aggressive job search in January, including attending several of the Memphis career transition groups. At those meetings, often held at houses of worship, Ghadelene learned about networking.

"That was a key factor," she said. Meeting with people to let them know she was out of work and to get their advice, counsel and referrals in her job search was something Ghadelene previously found to be "least helpful." At this point in her life, she said, it became very beneficial.

She reconnected with professional groups she formerly attended. At one of these, she met a couple of people from McKesson RxPak and gave them her résumé. Within two months, she was hired.

During her sojourn in the job-search market, Ghadelene said she felt "less than as worthy as you should." Having a job-search buddy helped. When Ghadelene was discouraged, her friend would encourage her and vice versa.

Ghadelene said that after she was hired, her confidence returned.

Frank Garavelli

Another person who found himself out of work was Frank Garavelli, who lives near Bartlett. Garavelli worked for six years for American Stairways Inc., which sells folding attic stairs. In early 2008, as regional sales manager, he met with a customer in Dallas who told him that in Florida, there was a 40-month supply of new homes.

Garavelli could see the writing on the wall. In October 2008, he was downsized.

He knew networking was important, so he began contacting as many people as he could.

He talked with one company about a sales manager position, but it was an offer he could not accept.

Garavelli began attending career transition groups at Our Lady of Perpetual Help Catholic Church, Germantown Church of Christ, Sycamore View Church of Christ, Bartlett United Methodist Church, Grace Church in Olive Branch, Hope Presbyterian Church, St. Andrew's Episcopal Church in Collierville and Temple Israel.

Meanwhile, Garavelli networked with his former business school professor at the University of Memphis, Dr. George Lucas, who told him that he and Don Hutson had written a new book, "The One Minute Negotiator." A book signing was scheduled for Davis-Kidd on Sept. 1.

Garavelli met with his former professor. He was invited to two interviews and was hired to work for U.S. Learning Inc., the Don Hutson organization. He began his new job Sept. 20.

Staying in touch with people paid off for Garavelli.

Ann Meier

Ann Meier of Memphis worked in a corporate job in Greater Memphis and was downsized last December. In her 15 years of living in Memphis, she said, she had networked to get nearly every job she had landed.

So when she began her job search in January, she knew what to do. She knew to dress up, to write thank-you letters and to mind her P's and Q's, she recalled.

She plugged back into career transition groups and began networking. In a career transition group, she met a man who later told her of a job that was open in training. This was the type of job Meier was seeking.

In mid-June, she applied, and was hired July 7. "This job, I directly attribute to networking," she said.

Ron Walker

Yet another Greater Memphis resident, Ron Walker, found himself looking for a new job for the first time. He had worked for First Tennessee Bank for 26 years before he was downsized in January. The way the economy was, he could see this coming, he said.

"I was treated very fairly," he said, adding that he still loves First Tennessee.

Walker began attending career transition groups. "I stayed busy," he said. He networked, taught a finance class at the University of Memphis, did consulting work and increased his volunteer work at Hope Presbyterian Church.

In his networking, he met a person who gave his résumé to the FEDEX Employees Credit Association, where a job was open.

On Oct. 12, he began his job as CFO of FEDEX Employees Credit Association.

He knows a lot of other people are still out of work.

"These are tough times," he said.

Carolina Madero

Carolina Madero agrees that the times are challenging, whether you are younger or older. She graduated from Vanderbilt University in May with a bachelor's degree in communication studies. She said some of her fellow grads chose to enter graduate school or enlist in Teach for America. Her choice was to look for a job.

Madero moved back home to Memphis and joined a career transition group. Not only did she network, she said, "I used every resource I could."

The Vanderbilt career center sent out an e-mail blast that included a job listing for Abercrombie & Fitch's corporate headquarters.

Madero applied.

Soon thereafter, she got an e-mail from the clothing company, saying they were interested in her.

Madero was sent three interview-style questions. She had two Skype interviews. Then she interviewed at the home office in Columbus, Ohio.

While she awaited a response, she continued to job-search in Memphis. That's a strategy she learned from the career transition groups.

She also networked in pursuit of the job at Abercrombie & Fitch. Through her alma mater, she learned of another Vanderbilt graduate who worked for that company. Madero said he was in a good position with the clothing company.

"I called him out of the blue," she said. "I'll never know how much that helped me."

Madero was hired by Abercrombie & Fitch in merchandising, and began working there the first week of October. She has one word to describe how it felt to get hired: "Ecstatic."

Five Tips for Green Job Seekers

Here are five tips to assist you in your search:

1. Review online job boards. Green jobs are posted regularly on general-purpose job boards and job boards that are specific to the green economy or a sub-sector of it (such as Careers in Wind from the American Wind Energy Association). You can get a list of relevant job boards here.

2. Network. It is often cited that several people find jobs via their connections. Examples of ways that green job seekers can expand their network include attending networking events organized by groups such as EcoTuesday and Green Drinks or by participating in the local chapter of a national organization such as Net Impact or the American Solar Energy Society.

3. Network (the online version). Websites such as Facebook, LinkedIn, and Twitter be able to serve as platforms for online networking as well as locating job postings. For example, GJN runs a 20,000-member group on LinkedIn in which members ask questions, share information, and post jobs.

4. Attend events. A number of different types of events can be relevant for green job seekers. First, there are an increasing number of green job fairs and green career programs taking place across the country. For example, a Virginia Green Jobs Fair recently took place in Richmond and a Green Building Job Fair will be taking place in Chicago in November (a calendar containing these and related events is available here). Second, there are panel programs, conferences, and expos that focus on various aspects of the green economy. Attending these events can offer numerous benefits such as increasing your knowledge of topics relevant for your career and meeting representatives from organizations in the green economy — some of which may be hiring (for example, the upcoming Green Festival in Washington, DC and San Francisco will feature hundreds of exhibitors).

5. Follow the money. There continues to be private and public sector investment in existing and new enterprises in the green sector. The recipients of these investments can serve as sources of present (and future) job opportunities.

Sell yourself

Dressed to impress, Rachel Schallenberg shook his hand with confidence. She had done the easy greeting before. Then he stopped her and made her do it again. Her professional shake did not meet his standards.

Thankfully, this was a learning environment. Using the career services at KU, Schallenberg, Olathe senior, left her mock interview prepared to pursue a real job.

A quick shake counts for three hours of continuous interaction says Patti Wood, body language expert. Start every interview with these 10 steps and you’ll be closer to getting a job.

Walk to the person confidently with head level and hands at your side, not in your pockets. If carrying a purse or portfolio, switch it to your left hand.

If sweaty palms or clammy hands plague you, wipe your hands before any handshake.

Briefly smile but don’t go over the top and look cheesy.

Make eye contact, but don’t stare. This lets the person know you want to interact.

Face the person directly, not at an angle.

Make sure you fully extend your right arm, or you may look timid.

Position your hand straight up with thumb on top.

Open the space between your thumb and index finger so your hand easily slides into theirs, keeping your other fingers straight so your palms touch.

Wrap your fingers around their hand and lock hands.

Shake firmly three times and release. The grip is not a contest of strength. Make sure to match the pressure of the other person.

Learning how to interview can help students feel more confident when they nervously sit down to impress future employers. At the University Career Center (UCC), students can get personal guidance on preparing for interviews.

To prepare, the UCC has practice questions, mock interviews and a virtual interview program online. Talking through questions with family and friends can help students get comfortable talking about themselves, says Ann Hartley, associate director at the UCC. For professional advice on interviewing performance, Hartley says the mock interviews at the UCC can help. The staff records and watches the interview with the student. “As much as students hate it, seeing yourself can help you notice the umms and pauses,” Hartley says.

When the interview has arrived, Hartley reminds students to take a résumé, pen and paper, but to leave the cell phone behind. “The danger of forgetting [to turn it off] is high, and that won’t make a good first impression,” Hartley says.

Willson offers advice, tips to businesses

Marc Willson, a retail industry consultant, looked around the highway market, fine For You Naturally, at the large selection of organic coffees and teas, herbs and soaps and much more.

Owner Delores Thompson showed Willson information of her frequent customer program and Willson nodded in agreement.

"It costs 10 times less money to keep a shopper with you than to go out and find another one," Willson said.

Good For You Naturally, which opened in March near Kool Ford, was one of several stops last week by Willson, who joined the Virginia Small Business Development Centers in 2009 after a long career in retail management.

With George Bryan, the SBDC's locally-based business analyst leading the tour, Willson gave advice and tips at the Blue Crow Antique Mall, Bay Creek, the Western Auto store in Exmore and others during a two-day event.

Willson has completed talks on the Eastern Shore several times, including on how local merchants should prepare to compete with a new Walmart Supercenter.

He was impressed at Good For You Naturally, where the store's inside was inviting and bright.

"Her overall business model also concept is sound," Willson said.

Outside, Good For You Naturally offers trolley rides on selected days and is making a walking labyrinth. The large store offers a wealth of gift ideas.

Willson looked around and made recommendations on lighting, product displays and promoting products.

Career expert offers tips on acing a second job interview

Bravo! You've shown you're a qualified applicant and have been invited to a second interview. The odds of being hired have increased, but question will be tougher and you'll likely be expected to meet - and impress - more people.

"Feel fine because they like you, but be on your toes because they're not 100% convinced," says Maureen McCann, senior career consultant with Graham Management Group of Toronto.

Consider these dos and don'ts:

•Find out in advance what the plan will be and who will be interviewing you. Find as much as you can about them using tools like Google and LinkedIn.

•Find out how much time you need to dedicate to the interview and brush up on correct etiquette. If you're going out for lunch or dinner, for example, be aware of the establishment's dress code.

•Don't drink alcohol, unless you're being interviewed for an alcohol-related company. If you do have a drink, limit yourself to one n analysis your performance in the first interview. "Get a coach for mock interviews," McCann says. "Talk to your references and let them know how they can help if they get a call earlier than your second interview."

•Set goals. "Make a list of five things you're going to talk about before you go the interview," McCann says.

•Build a rapport with interviewers, then ask what the ideal candidate looks like and how they'll recognize necessary qualities or skills.

•Build on the research you did for your first interview. Review sources like trade publications and industry associations.

•Don't be caught off guard if asked about salary. Try to save that conversation until there's a job offer with a response like, "I'm sure you're a very fair company and I'm willing to consider your very best offer when the time is right." But suggest a salary range if pressured to reply.

•Reiterate your interest in the job when the interview ends. Inquire about when you can expect a reply.

•Send a handwritten thank-you card within 24 hours.

My Favorite Job Interview Tips

Here are 9 of my favorite interviewing tips. If you are not using all of them before now I suggest you start with the next opportunity you get:

1. Research, before you meet - This could include: going to it beforehand plus checking it out, going online, asking other people what they know about the organization. Also check out their competition. Showing an understanding of what they do is a grand way to show that you are a self-starter.

2. Re-do your resume - Make it more suitable for the specific role by emphasizing aspects of your background that are relevant. One-size-fits-all resumes are for losers.

3. Role playing, it works here too - Find a friend or relative who can play the part of the interviewer. This helps your confidence, also uncovers behaviors that you may not want to show for the period of the meeting. Finally, it helps you to develop short and appropriate answers so you come across concise and confident.

4. Dress the part - Don't arrive in jeans if most who work there are in a skirt or suit, likewise the same if the "code" is casual: Arriving in a suit may make the interviewer uncomfortable. Not a good thing.

5. Extra copies of your resume - the interviewer may be seeing multiple candidates and not have your paper with her. Also, you may be asked to meet with someone else if you pass the "audition", so having a few resumes will help those people see how "right" you are.

6. Get engaged - Don't just answer questions, but also have a couple in your pocket to ask. Showing you are engaged and that you care and thoughtful can help differentiate you from the other candidates.

7. It was good for me - how was it for you? At the end, ask if the interviewer is she thinks you are right for the job. Most people don't do this and it can help surface any issues which may work against you. So, if she has a problem or concern, you can reply by saying something like," I'm glad you mentioned that...." and then go on to explain why it's not a problem at all.

8. Will I hear from you again? Leaving and waiting by the phone for a call back doesn't work for dating or for job interviews. Ask when they expect to make a decision and ask if you can call back at that time.

9. Politeness still works - send a card or email to thank everyone who you met during the day (helps to get their cards during the meetings) and send them a note thanking them and also reaffirming why you think you are just right for the job.

How to optimize your social skills to get a job

Resume? Check. Ironed shirt? Check. Sanity? Check.

These questions should be part of your mental checklist as you prepare for your first job fair or interview. It’s safe to say that my first experience sophomore year had me nowhere near prepared for the basics. I entered the Fall Career Fair wearing a wrinkled t-shirt and flip-flops, soon to find a swarm of intimidating upperclassmen in suits, confidently walking from table to table. Students would present their resumes in slick black leather portfolios while I would be behind the scenes “discreetly” ripping out pieces of notebook paper just to jot a word down. Needless to say, I was a clueless job-seeking amateur.

While I still have my flaws, my time communicating with professional colleagues has provided me with some perspective on preparing for the real world. Growing up in the heart of Silicon Valley, I have developed a passion for new media as well as an appreciation for strategic innovations to aid the communication process. Thankfully for you, I’ve struggled through a plethora of pitfalls so you don’t have to. Numerous new media tools have made the transition into the real world easier; you just need to know how to harness their power. Whether you are a social media addict, or just learning the ropes, this monthly column will provide tips and innovative ideas to guide you through the world of online networking and prepare you for a future job.

1) Set up your LinkedIn profile

Just like introducing yourself to an employer, the rules of first impressions online still apply. According to Joe Grimm, a recruiting expert for companies like Gannett, “Being invisible on the Web means that recruiters and news hiring managers won’t find you, or they’ll see that you are not ready.” With more than 75 million active professionals, LinkedIn should be the first step to controlling your identity online. This site provides a step beyond hard-copy resumes, as relevant keyword searches can help recruiters find you more efficiently. According to a recent Social Recruitment Survey, 76 percent of job recruiters and human resources departments have been using LinkedIn more than any other site. In addition to increasing your online presence, LinkedIn helps you build professional networks so those six degrees of separation become only two or three. Whether you are linked to a close family member or random classmate, you would be surprised at how large your network can become through just a few people.

2) Add strategic keywords

Search Engine Optimization, or SEO, allows keywords on your profile to become more prominent online. This applies to categories such as your location, job titles and activities listed on your various online accounts. Companies use SEO to narrow down a list of applicants to specific criteria, meaning every word counts. “These searches are not only fast, free and easy, they indicate how comfortable someone is with digital media,” Grimm recently wrote in a column. The best way to develop these keywords is to find job titles that interest you, then highlight specific skills in your past experience that fit these occupational requirements. You can get creative with wording on your profiles, but be sure not to exaggerate. Integrity is vital. For example, make sure not to overstate your language skills. It would be inaccurate to state you are fluent in French if you barely passed 101. Effective keywords are typically nouns and noun phrases, so having something as simple as “account manager” can be the perfect lead for a sales position.

3) Follow and mention companies to get noticed

You want to establish yourself as an expert and avid learner, and mentioning your favorite company on your profile can help you get recognized through their own media channels. Whether it is “liking” their corporate page on Facebook, or following company trends on Twitter, pro-actively following their pages can keep you ahead of the game. Reading the daily status updates on a new product launch or an announcement on a recent company acquisition will only aid your research and job preparation process. The last thing you want is to stay up late, nervously cramming company statistics before a big interview. By increasing your online presence and capitalizing on relevant skills, you will allow companies to accurately channel interest and attention to your personal profile.

Techniques for Interviews: Tips That Definitely Won’t Help You Score the Job

Everyone forever seems to have tips on what to say during a job interview, as well as how to dress, how to act, how to stand and even the correct way to shake a hand.
However, every job interview has always held at least one question that I was unprepared for, didn’t have an reply to or that, after I had replied with my rehearsed speech, the interviewer added an unexpected, “What else?”
Don’t be like me and find out yourself caught unawares. I’m going to give you a unique view of the terrible, so you know what to steer clear of. You can thank me once you’re receiving paid. And by “thank me,” I mean give me wealth.
Here is a quick list of things you should not say when unsuspecting. I have said all of them and while at first look they may seem like amazing responses, they are really not.
Q: You’re in college now? What are you studying?
A: “I don’t know yet.”
I said this once while apply for a job at Staples and was given a look like I had the brains of a Hilton child.
This reply may suggest to your friends or family that you are an individual seeking to find your identity in college, but apparently interviewers think this means that you’re stupid.
A correct reply might be, “I’m thinking of focusing on [pick a major and explain why].”
Q: What’s one of your strength?
A: “I’m eye candy.”
I have said this during two different interviews. In one the person laughed and I didn’t get the job. In a different the interviewer looked disgusted and told me,
“Don’t ever say that.” It’s bad when you’re being given interview tips during an interview.
Apparently a suitable answer is something akin to, “I finish tasks ahead of time.” Q: Do you have any visible tattoos or piercings?
A: “Depends on how much clothing I’m wearing.” Wink.
Don’t say this.
Q: What job would be ideal for you?
A: “Professional eye candy.”
Again, this is not a suitable response. In fact, don’t mention your looks at all.
Never talk about how attractive you are. Don’t even think of saying that your looks are the main difficulty in your life and that you almost wished you were uglier, except that you would hate to be ugly. This will not get you hired.
Q: Do you have any trouble following directions?
A: “Only if they’re on a map!”
I said this at a job interview for AMC, while laughing. And then, in my head, said, “What up!” General advice is to never assume the interviewer has a sense of humor. It’s safe to laugh at every single joke they make, but don’t make your own. And try not to reference your sex life ever.
Seriously people, these are gems I’m giving you. For free.
Q: Do you have any questions for us?
A: “No.” or
A: “Do I really have to dress like I like Abercrombie & Fitch?” or
A: “When do I start?”or
A: “Are you sure a girl knows enough about video games to be manager?”
I have yet to figure out the correct answer to this question. Like the secret to a healthy relationship, it eludes me. I guess I could ask something inane like who I would report to or what my responsibilities would be, but there’s got to be a classier answer than that.
Maybe something like, “Would your uniform make my eyes pop?” Go with my advice and you’ll get hired, I guarantee you’ll get the job. (No, I don’t).

Hate networking? Here are some tips

Ask well-formed questions

Display a sincere interest in others. Inquiry into others’ interests and backgrounds is a tremendous networking skill. People love when others display an interest in them, and introverts don’t need to drum up ideas for typical, dull small talk. It is a brilliant networking strategy for introverts.

Do less

Prioritize your time, manage your energy. Shining bright at one event is smarter than straggling into every networking opportunity crossing your path. Grant yourself mini-recharge breaks at programs. Head outside for a breather, step away to refresh, decompress on a brisk walk, or check messages. Let go of what you should do; free yourself up to what appeals. You will be more appealing to others in the process.

Volunteer

Arrange in advance to help out. Many networking-haters are most comfortable when in a designated, structured role. Working the event provides you with a specific reason to engage with others, rather than poking around for small talk.

Get to events early

It is better to enter a room with a few people than one with a crowd packed close together. Gatherings are cozier near the beginning and participants more accessible.

Follow up

If you aren’t following up, you aren’t networking. The time you invest in networking is wasted without follow-up. Write a personal note within 48 hours, while you still remember each other. Be useful - include an article link, provide relevant information, or connect your new acquaintance with a valuable resource. Want to really stand out? Mail a handwritten note. Because introverts are frequently gifted writers, this is an opportunity to shine.

Network on your own terms

As a previous networking-hater myself, I know you can exceed your wildest networking expectations while having a great time in the process.

Q: You introduce a new term in your book–centrovert. What exactly is a centrovert?

Until now, we have been limited to two descriptors on the introvert-extrovert temperament continuum. This dichotomy neglects slight introverts and slight extroverts. Centroverts can relate nearly equally to both extremes of the spectrum. The term centrovert reminds us that personality types have infinite variations and few of us are on the extreme end. More specifically, it provides centroverts with a better understanding of their own strengths. Those in the middle can be made to think they are somehow weak or wishy-washy.

5 Best Career Tips for Young People

Invest in yourself.

Professional coaching can turn you into the star podcaster you’ve dreamed of becoming, or it can teach you how to be a better leader. Sometimes, a career coach or development course can help you get “unstuck” from a career rut. Talk about your goals for the session ahead of time to make sure you get what you want out of it. (The price of one-on-one coaching typically starts at around $200 an hour.) Less formal advice can come from meeting with more experienced colleagues and mentors over lunch or coffee; they will often be happy to talk with you.

Raise your rates.

Chances are you’re not getting paid as much as you’re worth. Do some research on salary comparison websites, such as salary.com or payscale.com. If the estimates seem way off base—which they can, especially if you have an unusual job or one with a difficult-to-understand title—then dig deeper.

If you’re close to a coworker, then ask that person what he or she thinks the pay range should be for a variety of jobs at your workplace to get a sense of how you stack up. If more than a year has passed since your last pay increase—or if you discover that you are underpaid compared to your peers—then it’s time to make your case.

Write a memo that outlines why you deserve a raise, including the contributions you’ve made over the last year. Run the request and your reasons by a trusted friend or family member and rehearse how you plan to bring it up.


Get a second (or third) job.

Diversifying your income is the best way to create job stability. Could you start selling your crafty inventions on etsy.com? Do you enjoy organizing other people’s desks, or designing T-shirts? Or do you have an unusual skill, such as woodworking, that you could advertise on Craigslist.org? Make a list of all of the ways that you could earn money outside of your current job. Then, pick an item on your list and get started, perhaps with a small step such as purchasing a domain name.

Fly solo.

When Tim Bradley, twenty-nine, and his wife, Anne Morrison Bradley, twenty-seven, started brainstorming about the kind of business they could start, they thought about what they love. They settled on two things: their dogs, and design. The couple decided that there was a need for upscale, modern design products for people with pets that they could fill. While Tim was finishing law school and Anne was working in corporate development in Ferndale, Michigan, they hired a graphic designer, formed a company, and built their website, for a total start-up cost of around $5,000.

By the end of the first month, The Premium Pet had already made its first $1,000 of sales revenue. While both Tim, a lawyer, and Anne, who works in corporate development, are holding onto their day jobs for now, they know have a backup plan—and a dream for one day making it their full-time job.

Free up your time and energy by outsourcing chores.

Think of money spent on a cleaning service or getting your groceries delivered as investments in your career, because they free up more time (and energy) for you to focus on your day (or night) job. Instead of vacuuming the living room, consider scheduling a creativity session: Block out an hour on the weekend or evening to dedicate to exposing your mind to new ideas. Bring a couple magazines that you would never normally read—a software engineer might want to pick up a copy of Vogue, for example – and a pen and notebook, and see what ideas strike you.

Purdue Center for Career Opportunities provides web tool help

It is important for students and alumni to understand the tools available to them during career fair season. The Center for Career Opportunities Express website provides hundreds of job postings and on-campus interview opportunities. Here are some tips to help maximize the CCO Express experience:

-UPDATE, UPDATE, UPDATE – Once you have set up your account and uploaded your resume, it only takes minimal effort to keep it updated. Remember, if you allow the CCO to send recruiters your resume, they only get to view your default resume. Also make sure you log in at least once every six months, otherwise your account becomes “soft-blocked” and your resume is not available for recruiters.

-Try out Perfect Interview – This is a great tool that allows you to practice giving your interview anytime you want. You can use your webcam to view your interview or just type in your answers to typical interview questions.

-Set up job search agent – This is a great tool for time pressed college students. With a job search agent, you enter a few specifications and let the agent do all the legwork. Try setting up two job search agents for both your major and another related major or key word, to achieve the best results.

-Career spots tips – These are three to four minute videos that give great fundamental tips for every step: from getting ready for a career fair to the interview process. They even include PDFs if you don’t want to watch the videos.

-Researching companies – The CCO has made it incredibly easy to research companies. Just click on the company research tab and find the company in which you are interested in. You then have instant access to information on the company culture, available positions, location, key statistics and access to the companies’ Twitter, Facebook, and websites. Also use the career Wiki for an in-depth look at the company.

-Job leads – Job leads are actually the old postings that have expired on CCO Express. Old jobs can give you an idea of who has hired for what on campus.

Four Start-Up Tips From 'The Social Network'

Look for Inspiration in the Smallest Moments

According to the movie, a fight with his girlfriend prompted Zuckerberg to take to his blog and draw up a prototype of "FaceMash," which allowed users to rank Harvard students' attractiveness. This form of interactive media was the foundation for Facebook's birth. If you're frustrated with something, use that spark as a propeller for creating your own version or designing a new product.

Ask Your Family and Friends for Seed Money

In the film, Zuckerberg teams up with Eduardo Saverin, a wealthy classmate from a Brazilian family with resources. Saverin initially funds the venture and provides ample bank to help the project off the ground. When the two get into a massive fight, however, Zuckerberg is forced to ask his family for a loan to keep the servers running (this part isn't depicted in the movie). Big-time angels may come later in the process, but in the beginning, start with those nearest and dearest to you.

Don't Be Afraid to Dream Bigger

There's a point where Zuckberg realizes that he and his team have to move to Palo Alto in order to get Facebook the attention it deserves. He drops out of Harvard to pursue the venture, lured in part by Napster founder Sean Parker's words of advice. "A million dollars isn't cool," Parker says. "You know what's cool? A billion dollars." It's that encouragement that enables Zuckerberg to realize that Facebook can be stretch across continents as a behemoth in its own right. Some call it deluded self-confidence, but without it, no start-up can succeed.

Make Sure You're on the Same Page as Your Coworkers

Saverin becomes obsessed with putting ads on Facebook pages, an idea that doesn't thrill Zuckerberg in the beginning. Ultimately, their outlooks diverge so drastically that Saverin is forced out and his shares are massively diluted. Creative differences are an important part of the start-up process insofar as they force founders to examine things from all angles, but don't be so unyielding that you're forced out at the outset. Saverin sued Zuckerberg and eventually settled, but after that spat he wasn't able to be a part of one of the most exciting business launches of its era.

(10) Tips for Staying Focused in Your Job Search

When you are looking to reposition yourself in your career, you need to clear your calendar and to focus on only one mission; to find a job! Here are some tips to help you remain focused on your goals to get you back in the workplace.

(1.) Set up a comfortable work area in your apartment or house with all the tools you need close by. Make sure you have good lighting.

(2.) Set up a schedule for yourself for your job hunt. Your day should be organized into three areas: searching for potential job openings, responding to job leads and postings, and networking/follow-up.

(3.) Stay away from the refrigerator and the TV. Both of these are unneeded distractions. Eating too many snacks will make you lethargic and fat. Watching the news or Oprah will distract you from your work.

(4.) Put your volunteer and charity activities on hold until you find a job. They take up too much time and usually don't help you in your job search, unless you are interning in an area of work you are interested in working in.

(5.) Stay off of the social media sites during the day. Respond to your Facebook friends after 5pm.

(6.) Don't blog unless you are paid for it. Blogging is a major time commitment and rarely leads to a new job or career. It is a great tool to develop your brand, but this takes time. When you are out of work you don't have time to blog.

(7.) Remind your friends and family that you can't communicate with them during work hours, 9-5 and they should contact you after 5pm unless it's an emergency.

(8.) Use your lunch hour to meet with people that may be able to help you find a job. It's important to use this time for useful leads for your search. Attend networking events whenever possible.

(9.) Stay organized by developing a spreadsheet listing of who you are going to contact, where you sent your resume and what companies/people you need to meet. Update this list daily.

(10.) Remind your partner, roommate or significant other that you are not available to run errands or do household chores during your work hours.

Library's website helps with music, career tips

Free job coaching and music downloads await Amarillo Public Library cardholders who visit the system's upgraded website.

A Loan Star Library covered the Amarillo library system's cost to add JobsNow and Freegal Music to its eLibrary, www.amarillolibrary.org.

Between 2 and 11 p.m. daily, card-holding job-seekers can use JobsNow to connect with job coaches to review and polish resumes, enhance interview skills and decide career interests, according to library information.

"Every day, we have requests for people needing help looking for a job, especially now," said Technology Services Librarian Melody Boren. "In the last two years, the need has just exploded.

"This is an online center. Our cardholders can access this site and have one-on-one help."

The service also provides 24-hour access to a library of online study aids for preparation for tests, including the general educational development (GED) test and the U.S. citizenship test, Boren said.

Patrons also can make free and legal music downloads on the Amarillo library website, via Freegal Music. The service allows a patron three free music downloads per week from hundreds of thousands of songs in the Sony Music catalog.

Library cardholders also can create wish lists for future downloads, a library news release said.

The new site is easier to navigate for catalog searches, renewing materials and finding online services, Library Director Donna Littlejohn said in the release.

The Loan Star Library Grant covered the $8,000 cost of adding JobsNow as well as the $9,000 cost of adding Freegal, according to information from Boren.

Amarillo Public Library cards are free to Amarillo residents. Nonresident cards can be purchased for $15 per year for an individual and $30 for a family.

Resume’ expert Tom Dezell offers tips

He’s seen them by the thousands, some good, some bad, some downright ugly. But only a few that were great.

Tom Dezell sees resumes. It’s part of his job as a professional resume writer and career advisor with the state of Maryland Department of Workforce Development.

He says resumes need to be tailored because job openings are usually because of problems faced by the employer.

“You want to position yourself as someone who can solve them,” says Mr. Dezell.

“Quality is going to beat quantity every time,” he adds. “Being more careful and researching companies and particular employers, and even the particular department or the hiring manager, you can tailor a bit of your resume toward their needs,” he says.